Your Privacy Is Our Responsibility
This policy provides a full explanation of how your personal information is collected, stored, and protected on the j9ya platform.
Introduction & Scope
j9ya ("we", "our", or "platform") is committed to ensuring a safe and reliable online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") describes how j9ya collects, uses, discloses, and protects your personal information.
This Policy applies to j9ya's website, mobile application, and all associated digital services. By using our platform, you agree to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team directly.
This Privacy Policy may be updated from time to time. The date of the most recent change will always be noted at the bottom of this page. We will notify you by email if there are significant changes.
What Information We Collect
j9ya collects the following types of information to operate its services. Each category of information is collected for a specific purpose, and no information is collected beyond what is necessary.
2.1 — Registration and Identity Verification Information
When you create an account, we collect your full name, date of birth, email address, mobile number, and relevant identity documents. This information is essential for age verification and identity confirmation.
2.2 — Financial and Transaction Information
To process deposits and withdrawals, details of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer are stored. We never store full payment card numbers or bank account passwords.
2.3 — Technical and Device Information
IP address, browser type and version, device type, operating system, session duration, and page visit data are collected automatically. This information is used to improve the platform's security and performance.
2.4 — Gameplay and Activity Information
Your game history, bet amounts, win/loss records, session duration, and behavioral data on the platform are stored. This information helps implement responsible gaming policies and improve services.
2.5 — Communication Information
When you contact our support team via live chat or email, a record of that conversation is kept for security purposes.
How Your Information Is Used
j9ya uses the information collected only for the following legitimate purposes. Your information is never sold to third parties under any circumstances.
- Completing account registration, identity verification, and age confirmation — in particular, preventing anyone under 21 from accessing the platform.
- Processing financial transactions, confirming deposits and withdrawals, and maintaining transaction security.
- Identifying and resolving technical issues on the platform and improving service quality.
- Implementing responsible gaming policies and providing timely support to players in need.
- Preventing fraud, taking anti-money laundering measures, and ensuring platform security.
- Sending promotional offers, bonus information, and service updates with your consent.
- Providing effective customer support in Bengali and responding to support requests in a timely manner.
- Fulfilling relevant legal obligations and ensuring regulatory compliance.
Sharing Information with Third Parties
j9ya does not sell or rent your personal information. However, limited disclosure may be necessary in certain situations.
Payment Processors
Only the information required to complete transactions is shared with approved payment services such as bKash, Nagad, Rocket, Upay, and bank transfer.
Identity Verification Services
As part of the KYC (Know Your Customer) process, identity document information may be shared with approved verification providers for the purpose of verification.
Legal Authorities
Relevant information may be provided to government or regulatory authorities upon request, when required by court order, legal obligation, or investigation.
Fraud Prevention
Limited information is shared with approved security service providers to detect and prevent fraud, which helps protect all users.
Outside the situations listed above, j9ya does not disclose your personal information to any third party without your explicit written consent.
Cookies and Tracking Technologies
j9ya's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve service quality.
- Essential Cookies: These cookies are necessary for maintaining login status, ensuring session security, and running the platform's core functions. Disabling them may make it impossible to use the service.
- Functional Cookies: These cookies are used to remember your preferred language, theme, and other personal settings, making your experience more convenient.
- Analytics Cookies: These help improve the service by collecting information on which sections of the platform are used most and where issues arise. Data collected by these cookies is aggregated and anonymous.
You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some j9ya services.
Data Security Measures
j9ya maintains multiple layers of security to protect your personal and financial information.
SSL Encryption
All data transmissions are protected by SSL/TLS encryption, which prevents third parties from deciphering the information.
Secure Servers
Your information is stored on industry-standard secure servers that undergo regular security audits.
Access Controls
Strict role-based access controls ensure that only authorized personnel can access your information.
Fraud Monitoring
Automated monitoring systems are active to detect unusual transactions and suspicious activity.
Two-Factor Authentication
Two-factor authentication is available to users to prevent unauthorized access to accounts.
Regular Audits
Regular third-party security audits are conducted to identify security vulnerabilities.
Despite the highest security measures, no digital system is 100% risk-free. We therefore advise you to stay vigilant — never share your password or OTP with anyone.
Data Retention Period
j9ya retains your personal information only for as long as necessary or legally required.
- Account Information: Retained while the account is active and for a defined period after account closure to meet relevant legal and regulatory requirements.
- Financial Transaction Information: Retained for the period required under anti-money laundering regulations and the directives of financial regulatory bodies.
- Support Conversations: Conversations with the support team are retained for a limited period for the purpose of dispute resolution and maintaining service quality.
- Marketing Communications: Information used for marketing communications is removed from our mailing list as soon as you withdraw your consent.
- Technical Logs: Log data used for system security and diagnosing technical issues is retained on a limited rolling basis.
Your Data Rights
As a j9ya user, you have certain important rights over your personal information.
📂 Right to Access Your Information
You have the right to know what information we hold about you. Submit a request to our support team and we will provide you with a copy of your data.
✏️ Right to Correct Your Information
If your account contains any incorrect or incomplete information, you can contact our support team to have it corrected.
🗑️ Right to Delete Your Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained where there is a legal obligation to do so.
🚫 Right to Object to Processing
You may object at any time to your information being processed for marketing communications or other optional purposes.
📤 Right to Data Portability
You have the right to receive information held about you in a structured, commonly used format.
⏸️ Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
To exercise these rights, please contact our support team. We will process each request within a reasonable timeframe.
Protection of Minors
j9ya strictly prohibits anyone under 21 — that is, minors — from participating on the platform. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is mandatory during registration. If we become aware that a minor's information has entered our system, that information will be promptly deleted and the associated account will be permanently closed.
If you are aware that a minor has registered on our platform, please notify us at [email protected].
Policy Changes and Updates
j9ya may periodically review and update this Privacy Policy. The Policy may change due to service improvements, technological changes, or legal requirements.
For significant changes, we will send a notice to your registered email address and publish the update date on this page. For minor changes, only the page will be updated.
Continued use of the platform after any changes will be taken as your agreement to the updated Policy. If you disagree with the changes, please stop using the platform and contact us.
The most recent review and update of this Policy was completed in 2026. This information will be updated on the date of the next periodic review.
Privacy Contact
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern, please contact us directly.
j9ya Support Team
Get assistance in Bengali and English via 24/7 live chat or email.
Email: [email protected]
We take all privacy-related requests seriously and aim to respond as quickly as possible. For more information, visit our FAQ page or go to the j9ya Login page.